Refund policy

T Shirt World Australia Returns & Refund Policy

At T Shirt World Australia, we want you to love your purchase! If you’re not completely satisfied, we’re here to help with our easy returns and refund policy.

1. Returns & Exchange Eligibility

  • You can return or exchange items within 30 days of receiving your order.
  • Items must be unused, unwashed, and in original condition with all tags attached.
  • We do not accept returns or exchanges on custom or personalized items unless they are faulty or damaged upon arrival.

2. How to Return an Item

  1. Contact Us: Email our customer service team at support@tshirtworld.com.au with your order number and reason for return.
  2. Return Approval: Once approved, we will provide you with return instructions, including our return address.
  3. Ship Your Item: Please use a trackable shipping service, as we cannot be responsible for items lost in transit. Return shipping costs are the responsibility of the customer. 
  4. Post to:  6 Bowerbird Street, Maryland 2287, NSW Australia

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved refunds will be processed within 7-10 business days and automatically applied to your original payment method.
  • Please note: Shipping costs are non-refundable.

4. Exchanges

  • If you need a different size, color, or design, please follow the return process above and place a new order for the desired item.
  • Exchanges are subject to product availability.

5. Faulty or Damaged Items

  • If you receive an item that is faulty or damaged, please contact us within 7 days of receiving your order with photos of the defect.
  • We will gladly offer a replacement or full refund, including return shipping costs, for faulty items.

6. Non-Returnable Items

  • Custom or personalized T-shirts
  • Gift cards
  • Sale items (unless defective)

7. Need Help?

If you have any questions about our returns and refund policy, please reach out to our friendly customer service team at support@tshirtworld.com.au. We’re here to help!

Thank you for shopping with T Shirt World Australia!